Shipping & Return Policy
-Please note that the delivery date you see is only estimated delivery time, NOT a guaranteed date/time.
-Orders are packaged and shipped on business days only. Business days are Mondays through Fridays (excluding national holidays).
-We do NOT ship out any packages on Saturday, Sunday or national holidays.
-Saramee, LLC is NOT responsible for any missing packages once the tracking link is marked as “Delivered”.
-Customs fee may be charged for international shipments and when purchasing at Saramee, LLC customers are agreeing to pay for all the fees regarding the package.
-If the customer provided an incomplete or incorrect address at checkout, we won’t take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid.
-We can only cancel orders within 3 hours of purchase.
-We will not reimburse your order if your package is undelivered due to unpaid customs/duty fees.
-The free shipping offer is limited to USPS ground shipping only. Free shipping offers not valid for International orders, APO/FPO/DPO, PO BOX, HI, AK, PR, & US VI. Free shipping is determined by the merchandise total after discounts are applied. Certain items are ineligible for Free Shipping.
-Customers are responsible for the shipping costs of returns and exchanges.
-The original shipping cost is not refundable.
-Shipping & handling fees are non-refundable. Buyers are responsible for return labels.
-All refunds are provided via Saramee, LLC store credit.
-We do not accept any return/exchange requests after 7 days of the package being delivered.
-We currently do not accept international returns.
-To be qualified for a return, items must be in new condition and in the original packaging with no signs of being displayed or worn.
-We must receive the return items within 7 business days of the return request.
-In any situation, we shall not send a replacement until the returned item arrives at Saramee, LLC, and is approved.
-The return policy is subject to change without notice.
– FREE SHIPPING ON ALL CONTINENTAL U.S. ORDERS OVER $60.00
– International Shipping Available: USPS, UPS, DHL